Help Centre

Frequently Asked
Questions about 775 pub

Everything you need to know about playing, depositing, withdrawing, and staying safe on 775 pub — answered clearly for Filipino players.

Quick Help Topics

Jump straight to the topic you need — or scroll down to browse all 775 pub FAQ categories.

Account & Registration

How to sign up, verify your identity, update your profile, and manage your 775 pub account settings — including password resets and KYC requirements.

Deposits & Withdrawals

Accepted payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. Processing times, minimum amounts, and how to track your transactions in PHP.

Bonuses & Promotions

Welcome bonuses, reload offers, free spins, and loyalty rewards at 775 pub. How to claim them, wagering requirements, and what to watch out for.

Games & Betting

How to play Slots, Bingo, Rummy, American Football betting, and Live Dealer games on 775 pub. Rules, RTP, and tips for getting started.

Responsible Gaming

Self-exclusion, deposit limits, session timers, and cool-off periods. 775 pub's tools to help you stay in control and game safely. 21+ only.

Technical Support

Troubleshooting login issues, browser compatibility, mobile access, and slow loading times. Our 24/7 support team is always ready to help Filipino players.

All Questions Answered

Browse every 775 pub FAQ by category below. Can't find what you're looking for? Our support team is online 24/7.

Account & Registration

Creating a 775 pub account is quick and straightforward. Visit the 775 pub website and click the registration button on the homepage. You'll be asked to provide your full name, email address, date of birth, and a secure password. Once you submit your details, check your email for a verification link and click it to activate your account.

After email verification, you'll need to complete our KYC (Know Your Customer) identity check before you can make your first deposit. This involves uploading a valid Philippine government-issued ID — such as your PhilSys National ID, passport, or driver's licence. KYC is mandatory and helps us confirm that you are 21 years of age or older, as required by Philippine gaming regulations.

The minimum age to register and play on 775 pub is 21 years old. This is in line with Philippine gaming laws and PAGCOR regulations. We verify every player's age during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and any funds returned. We take age verification very seriously — it's non-negotiable.

To complete KYC on 775 pub, log in to your account and go to Account Settings > Verification. You'll need to upload:
  • A clear photo or scan of a valid government-issued ID (PhilSys ID, passport, SSS ID, UMID, or driver's licence)
  • A selfie holding your ID next to your face
  • Proof of address (a utility bill or bank statement dated within the last 3 months)
Most KYC reviews are completed within 24 hours. You'll receive an email notification once your account is verified and ready for deposits.

Go to the 775 pub Login page and click "Forgot Password?" below the login form. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team.

No. Each player is permitted to hold only one active 775 pub account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.
Deposits & Withdrawals

775 pub supports a wide range of payment options popular with Filipino players:
  • E-wallets: GCash, PayMaya (Maya)
  • Online banking: BPI, BDO, Metrobank, UnionBank
  • Cards: Visa and Mastercard debit/credit cards
All transactions are processed in Philippine Peso (₱). We do not charge fees on deposits, though your bank or e-wallet provider may apply their own charges.

The minimum deposit at 775 pub is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification for security purposes. Deposits are credited to your account instantly in most cases.

Withdrawal processing times at 775 pub depend on your chosen method:
  • GCash / PayMaya: 1–3 business hours (often faster during business hours)
  • BPI / BDO / Metrobank: 1–3 business days
  • Visa / Mastercard: 3–5 business days
The minimum withdrawal amount is ₱200. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals are only sent to payment methods registered in your own name — third-party withdrawals are not permitted.

Withdrawals can be delayed for a few common reasons:
  • Your KYC verification is incomplete or pending review
  • You have an active bonus with wagering requirements not yet met
  • The withdrawal amount triggers an additional security review
  • Bank processing delays on public holidays or weekends
If your withdrawal has been pending for longer than the stated processing time, please contact our 24/7 live chat support with your transaction reference number and we'll look into it right away.

Yes. 775 pub uses 256-bit SSL encryption to protect all financial data transmitted on the platform. Saved payment details are tokenised — meaning we store a secure reference, not your actual account numbers. Your data is handled in accordance with the Philippine Data Privacy Act of 2012. We will never share your financial information with third parties without your consent. For more details, see our Privacy Policy.
Bonuses & Promotions

775 pub offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before you can withdraw winnings derived from it. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must bet a certain multiple of your bonus amount before the bonus converts to real withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw winnings from that bonus. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Most bonuses at 775 pub are credited automatically when you meet the qualifying conditions — such as making a minimum deposit. Some promotions require you to enter a promo code during the deposit process. You can view all available promotions and their claim instructions in the Promotions section of your account dashboard after logging in via 775 pub Login.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements — you can opt out of promotional offers in your account settings. Go to Account Settings > Promotions and toggle off bonus offers. Once opted out, future deposits will not automatically trigger bonus credits. You can re-enable bonus offers at any time.
Games & Betting

775 pub offers a diverse game library designed for Filipino players:
  • Slots: Hundreds of video slots with varying themes, paylines, and RTP rates
  • Bingo: Classic and speed bingo rooms with real-time chat
  • Rummy: Card game rooms for casual and competitive players
  • American Football Betting: NFL game lines, spreads, totals, and prop bets
  • Live Casino: Live Dealer Baccarat, Blackjack, Roulette, and more
New games are added regularly. Check the 775 pub Casino page for the latest additions.

Yes. 775 pub is fully optimised for mobile browsers on both Android and iOS devices. You don't need to download a separate app — simply open your mobile browser, go to 775-pub.app, and log in. The site adapts automatically to your screen size. For the best experience, we recommend using the latest version of Chrome or Safari on your phone.

RTP stands for Return to Player — it's the percentage of total bets a game is expected to pay back to players over a long period. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee for any individual session. Higher RTP generally means better odds for the player. You can find the RTP for each game in its information panel or paytable.

775 pub offers betting on NFL games and major American Football events. You can bet on:
  • Moneyline: Pick the outright winner of the game
  • Point Spread: Bet on a team to win by a certain margin
  • Totals (Over/Under): Bet on the combined score being over or under a set number
  • Prop Bets: Wager on specific player or game events
Visit the American Football page for current lines and upcoming fixtures.
Responsible Gaming

Log in to your account and go to Account Settings > Responsible Gaming. Select Deposit Limits and choose a daily, weekly, or monthly cap in Philippine Peso. Limit reductions take effect immediately. Increases require a mandatory 72-hour waiting period — this gives you time to reconsider. Setting a deposit limit is free and completely confidential. For more details, visit our Responsible Gaming page.

Self-exclusion is available in Account Settings > Responsible Gaming > Self-Exclusion. You can choose a period of 3 months, 6 months, 1 year, or permanent exclusion. Once activated, your account is immediately locked — you cannot log in, deposit, or play. Self-exclusion cannot be reversed until the chosen period expires. If you need immediate help, contact our live chat support and our team will activate it for you right away.

If you feel that gaming is negatively affecting your life, finances, or relationships, please take action now. You can:
  • Activate self-exclusion on your 775 pub account immediately via Account Settings
  • Contact our 24/7 live chat support to have restrictions applied right away
  • Reach out to the National Center for Mental Health (NCMH) in the Philippines for professional counselling
  • Visit the PAGCOR website (pagcor.ph) for their responsible gaming resources
You are not alone. Help is available, and reaching out is the right move. See our full Responsible Gaming page for more resources.

Yes. 775 pub offers session time limits that you can configure in Account Settings > Responsible Gaming > Session Limits. Set a maximum session duration and the platform will notify you when your time is up. You can also enable automatic logout so the system ends your session automatically. Reality check pop-ups are also available — these remind you how long you've been playing and how much you've wagered during the current session.
Technical Support

If you're having trouble logging in, try these steps:
  • Double-check your email address and password — passwords are case-sensitive
  • Clear your browser cache and cookies, then try again
  • Try a different browser (Chrome or Safari recommended)
  • Use the Forgot Password option on the login page to reset your credentials
  • Check if your account has been temporarily locked due to multiple failed login attempts — wait 15 minutes and try again
If none of these work, contact our 24/7 live chat support with your registered email address and we'll resolve it quickly.

775 pub works best on the latest versions of:
  • Google Chrome (recommended for Android and desktop)
  • Safari (recommended for iPhone and Mac)
  • Mozilla Firefox
  • Microsoft Edge
Make sure your browser is up to date and that JavaScript is enabled. If games are loading slowly, try closing other browser tabs and disabling any ad-blocking extensions that may interfere with game content.

Don't worry — all game rounds on 775 pub are recorded server-side in real time. If a game freezes or your connection drops mid-round, the outcome is saved on our servers. Simply refresh the page and log back in — the game will resume from where it left off, or the round result will be applied correctly to your balance. If you notice any discrepancy in your balance after a disconnection, contact our support team with the game name, approximate time, and bet amount and we'll investigate immediately.

775 pub offers multiple support channels for Filipino players:
  • Live Chat: Available 24/7 directly from the platform — the fastest way to get help
  • Email: Send a message to [email protected] for non-urgent enquiries (plain text — not a clickable link)
Our support team includes Filipino-speaking agents who understand the local context. Average live chat response time is under 2 minutes during peak hours.

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Still Have Questions?

Can't find the answer you need in our 775 pub FAQ? Our support team is standing by 24/7 to help Filipino players with any issue, big or small.

Live Chat Support
Available 24/7

The fastest way to get help. Chat with a Filipino support agent directly from the 775 pub platform. Average response time under 2 minutes.

Email Support
[email protected]

For detailed enquiries, account issues, or responsible gaming requests. We aim to respond within 4 business hours.

Responsible Gaming Help
Immediate Assistance

Need to activate self-exclusion or set limits urgently? Contact live chat and our team will apply restrictions to your account instantly.

Helpful pages: Browse our About Us, Terms & Conditions, Privacy Policy, and Responsible Gaming pages for detailed information about how 775 pub operates and protects its players.

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21+ only. Please game responsibly. If you have concerns about your gaming habits, visit our Responsible Gaming page.